Choose the service agreement plan right for you

We focus on your equipment, so you can focus on your patients. We offer a wide range of service plan options to ensure you get precisely the support your facility needs. Our comprehensive, biomedical and flexible coverage types give you the coverage you need to control costs, avoid downtime and better care for patients.

All Carestream Service Agreements include:

• Single point of contact and ownership for quick resolution
• Factory-certified field-service engineers
• Certified parts with global distribution and expedited delivery

Technical Support Anytime, Anywhere

With CARESTREAM Smart Link, you get expert technical support—anytime, anywhere. With one easy connection to one of our many call centers located around the world, you have immediate access to local engineers with years of hands-on expertise. With remote management you can simply troubleshoot an issue or monitor the status of your digital imaging equipment around the clock. Smartlink helps:

• Resolve issues faster and identify problems before they occur
• Keep your radiography system running at top efficiency
• Initiate a global resolution and escalation process to solve problems fast

Tailor Carestream services to suite your needs

Improve your facility’s productivity with optional services and support plans:

DRX Accident Protection Plan

• The CARESTREAM DRX Accident Protection Plan can be added to your warranty or service agreement to protect your investment and minimize downtime. The plan allows a replacement detector at a fraction of the full cost should damage occur in normal clinical use.

DRX Accident Protection Plan Brochure
Carestream Smart Services Testimonial (PDF)  

Software Refresh Plan

• Software and Hardware updates help you keep pace with medical imaging techniques and advancements:  
  • Basic Software Refresh includes software license upgrades as new releases become available.
  • Premium Software Refresh includes both PC hardware and software license upgrades delivered by Carestream’s certified service professionals.

CR & DR Software Extend Program Brochure
Extend Program Boosts Florida Hospital's Productivity (PDF)

Cassette Repair Services

• Expert refurbishment of CR cassettes extends the life of your CR systems.

DirectView Total Quality Tool

• Image quality control in your own hands.  This tool helps you perform objective image tests and quality control measurements on CR and DR systems to keep your diagnostic services at their best.